Delivery

Delivery

This page explains how LaserTech delivers orders. The seller is LASERTECH, Matej Zidarič s.p., Krška vas 71, 8262 Krška vas, Slovenia (VAT ID SI60014008).

Shipping worldwide

LaserTech ships worldwide. Local pickup is not available.

Delivery charges

  • The shipping cost depends on the destination country and the weight of the shipment. Heavy or larger items may cost more to ship because rates are weight-based.
  • The exact shipping cost is shown at checkout, before you pay.
  • Free shipping applies to orders over €400 in Europe. In Slovenia it applies to the Standard shipping method; Express delivery may remain paid. Whether your order qualifies is shown at checkout.
  • Prices shown in the shop include VAT where applicable. The delivery charge is shown separately and is included in the final total displayed before you place a binding order. We do not charge any mandatory fees that are not shown to you before payment.

Carriers

LaserTech selects the carrier depending on the destination and the cost. Carriers may include DPD, GLS, FedEx, DHL or Pošta Slovenije.

Dispatch and delivery time

Orders are normally dispatched within approximately 3–10 days. Delivery normally takes approximately 5–15 days, depending on the destination. These are estimates, not guaranteed delivery dates. Products made to order or made to your specification may require additional production time, which we tell you in the quote before you approve it.

The estimates above are not guaranteed delivery dates. Unless we agree a different delivery date with you, we deliver without undue delay and no later than 30 days after the contract is concluded (a statutory delivery deadline, not a warranty). If we cannot deliver in that time, you may set us an additional reasonable period and, if we still do not deliver, withdraw from the contract as provided by law.

Tracking

We prepare your order after we have confirmed it and received payment, and we hand it to the selected carrier. Where the carrier offers tracking, we send you the tracking information by email. The carrier may contact you using the email address and phone number you gave at checkout to arrange delivery.

Receiving your parcel

  • Please check the parcel when it is delivered. If the packaging is visibly damaged, please note this with the carrier where possible and tell us at lasertech.svn@gmail.com, quoting your order number. Photos help us to resolve the matter quickly.
  • The risk of loss of or damage to the goods passes to you when you or a person you have named (other than the carrier) takes physical possession of them.
  • If a delivery fails because the address is incorrect or the parcel is not collected, please contact us so that we can arrange a new delivery. Additional delivery charges caused by an incorrect address or non-collection may be passed on to you only where this is permitted by law.

Customs and import charges

If your destination is outside the European Union, customs duties, import VAT or other import charges may apply in your country. Where such charges apply and are known to us, they are shown at checkout; otherwise they are payable under the rules of the destination country.

Questions

Phone: 040 630 636 · Email: lasertech.svn@gmail.com

See also: Returns and right of withdrawal · Terms & Conditions